Each activity can have its own unique set of confirmation, reminder, and follow-up emails. This is especially useful when different experiences require different messaging, timing, or tone—from sending out waivers to requesting reviews.
Why Customize Per Activity?
Some activities may require special confirmations (e.g., waiver instructions), different reminder timing (e.g., for overnights), or more personalized follow-ups (e.g., photos, review links). Customizing at the activity level gives you maximum flexibility to deliver the right message at the right time.
Confirmation Emails
Confirmation emails are automatically sent whenever an activity is booked.
To customize per activity:
- From your dashboard, go to More > Activity Catalog
- Select the activity you want to edit
- In the left-hand menu under Auto Reminders, select Confirmation
- Use the Confirmation Message dropdown to choose the template you want to use
- Select Save
Important Note
The email template must be categorized under Confirmation for it to appear in the dropdown.
In-Advance Reminder Emails
You can send up to two automated reminder emails before the trip starts.
To configure reminders:
- From your dashboard, go to More > Activity Catalog
- Select the activity you want to edit
- In the left-hand menu under Auto Reminders, select In Advance
- Enable one or two reminders by checking the boxes. You can disable any reminder by simply unchecking the box next to it
- Set the number of hours in advance to send each one
- Choose your preferred email template from the dropdown
- Select Save
Important Note
Templates must be categorized as “Event Reminder”. If they’re missing, edit the template’s category and return to save your selection.
Follow-Up Emails (After the Trip)
Follow-up emails are often used to request reviews, send thank-you messages, or offer future discounts.
To set up follow-up emails:
- From your dashboard, go to More > Activity Catalog
- Select the activity you want to edit
- In the left-hand menu under Auto Reminders, select After
- Enable up to three follow-up messages. You can disable any reminder by simply unchecking the box next to it
- Set the number of hours in advance to send each one
- Choose your preferred email template from the dropdown
- Select whether to send the email to the lead guest only or to all guests on the booking. Learn more about Sending Messages to the Lead Guest or All Guests
- Choose Save
Important Note
Templates must be categorized as “Event Reminder”. If they’re missing, edit the template’s category and return to save your selection.