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AI Assistants

Set up the AI chatbot on your website and the AI callbot on your phone line, build their knowledge base, and review how they're doing.

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Build your Knowledge Base

The content your AI chatbot and callbot answer from. Add plain Text or crawl your Webpage URLs; TripWorks syncs it and shows you when each one is ready.

Updated November 4th, 2026
AI assistants for your business

TripWorks' AI assistants answer questions and take bookings 24/7 — a shared Knowledge Base, a website Chatbot, and a phone Callbot. What each does and when.

Updated November 5th, 2026
Set up your AI Chatbot (website)

Add an AI chat assistant to your website. Create the chatbot, connect a Knowledge Base, and paste the embed snippet so it can answer and book guests 24/7.

Updated October 24th, 2026
Set up your AI Callbot (phone)

Add an AI voice agent that answers your phone. Pick a voice, set a greeting and abilities, forward your line, and let it answer callers and take bookings.

Updated October 24th, 2026
Review AI chatbot conversations

See stats and outcomes for every AI chatbot conversation. Filter by outcome, flag one for follow-up, export to CSV, or open the transcript.

Updated October 24th, 2026
Review AI callbot calls & analytics

See how your AI callbot is performing (calls handled, bookings, and revenue) and open any call to read its transcript and what happened.

Updated October 24th, 2026
How AI bookings work

How TripWorks' AI chatbot and callbot take a booking — check live availability, collect details, create a draft, and text a payment link paid at your checkout.

Updated November 6th, 2026
How your AI Chatbot and Callbot avoid guessing (and how to check their answers)

See how TripWorks' AI Chatbot and Callbot avoid guessing, how to read a Knowledge Base citation in a transcript, and how Callbot's live call transfer works.

Updated November 5th, 2026
Set your Callbot's business hours and manual override

Configure when your AI Callbot answers calls itself versus transfers to a person, and how to manually force it on or off with an override.

Updated November 5th, 2026
Set your Callbot's transfer destination and what happens after

After the Callbot, callers go to one phone number you set as the transfer destination. See when it transfers, how to change it, and what to expect.

Updated November 6th, 2026
Forward your phone line to your Callbot

Find your Callbot's dedicated number and forward your business line to it, either for every call or only for calls your team doesn't answer.

Updated October 24th, 2026
Callbot troubleshooting

Fix an AI Callbot that doesn't pick up, doesn't transfer to your team, or gives wrong answers, with the checks to run for each and what to tell support.

Updated October 17th, 2026
Teach your Callbot how to say your words (pronunciations)

Fix words your AI Callbot says wrong, like a brand, place or guest name. Add a respelling, hear it before you save, and it applies to every callbot.

Updated October 24th, 2026
What your Callbot knows and where it gets its information

See what your AI Callbot has on every call, from account details and live activities to knowledge bases and live lookups, and what it can't see.

Updated November 5th, 2026

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14 articles

Build your Knowledge Base

AI assistants for your business

Set up your AI Chatbot (website)

Set up your AI Callbot (phone)

Review AI chatbot conversations

Review AI callbot calls & analytics

How AI bookings work

How your AI Chatbot and Callbot avoid guessing (and how to check their answers)

Set your Callbot's business hours and manual override

Set your Callbot's transfer destination and what happens after

Forward your phone line to your Callbot

Callbot troubleshooting

Teach your Callbot how to say your words (pronunciations)

What your Callbot knows and where it gets its information

Still stuck?