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Automated Messaging

Control which messages (email & SMS) send to your customers automatically, at preset intervals defined by you.

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Automated messages: an overview

TripWorks sends two kinds of guest messages: automatic ones that fire on their own when something happens to a booking, and manual ones you write and send yourself. This article covers the automatic messages — what each one is, when...

July 7th, 2026 169 views 0 likes
Customize messages per activity

Most automated messages start from your account-wide settings, but a single activity can carry its own. An overnight trip might need a reminder days ahead; a quick walking tour might not want a follow-up at all. The Email Automations tab...

July 7th, 2026 156 views 0 likes
Order confirmation messages

The order confirmation is the message a guest gets the moment their booking is confirmed. It sends immediately, tells them the trip is booked, and doubles as the booking receipt — so it's the one automated message most operators leave...

July 7th, 2026 148 views 0 likes
Event reminder messages

An event reminder is an automatic message sent before an activity starts — the nudge that keeps guests from forgetting and cuts no-shows. You can send up to two reminders per activity, each with its own timing and template. In...

July 7th, 2026 179 views 0 likes
Event follow-up messages

A follow-up is an automatic message sent after an activity ends — most often the request that asks a guest to leave a review. You can send up to three follow-ups per activity, each with its own timing, recipients, and...

July 7th, 2026 204 views 0 likes
Abandoned cart messages

An abandoned cart is an online booking a shopper starts but never finishes. The abandoned-cart flow chases those shoppers back with a timed series of messages, each with a button that returns them to exactly where they left off —...

July 7th, 2026 148 views 0 likes
Rebooked trip messages

A rebooked trip message tells a guest their booking has moved — it confirms the new date and time and recaps the trip details. It's a Booking Change-category message that fires when a booking's date or time changes. In this...

July 7th, 2026 155 views 0 likes
Gift card confirmation messages

When someone buys a gift card, TripWorks can email them a confirmation automatically — with the purchase details, the gift card code, and how to redeem it. This is off by default, so turn it on if you want buyers...

July 7th, 2026 105 views 0 likes
Collecting guest reviews

TripWorks collects reviews through the follow-up message you send after an activity. The message carries a review link; the guest rates their experience; and where that rating goes depends on how many stars they give. This article covers the flow...

July 7th, 2026 80 views 0 likes
The monthly abandoned cart summary email

The monthly abandoned cart summary is an email sent to you and your team — not to guests — that reports how much revenue your abandoned cart emails recovered over the past month. It's a report on the money those...

July 7th, 2026 94 views 0 likes

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Automated messages: an overview

Customize messages per activity

Order confirmation messages

Event reminder messages

Event follow-up messages

Abandoned cart messages

Rebooked trip messages

Gift card confirmation messages

Collecting guest reviews

The monthly abandoned cart summary email

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