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Customer Portal

Learn how to customize what guests see and do when managing their bookings online.

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Using the customer portal

Every booking gets a self-service portal where guests can view their trip, pay a balance, reschedule or cancel, sign waivers, tip, and check in.

Updated November 10th, 2026
Set up the customer portal

Choose what guests can do for themselves in the portal — pay balances, reschedule, cancel, sign waivers, and tip — and set your time windows.

Updated November 10th, 2026
Let guests rebook themselves (self-rebooking)

Let guests pick a new date or time themselves from the customer portal after you cancel or unschedule a booking. Setup, what guests see, and pricing.

Updated October 24th, 2026
Refund guests automatically when they cancel in the portal

Turn on Automatic Refunds and an eligible customer portal cancellation refunds itself to the guest's card or gift card, with no manual step from you.

Updated November 5th, 2026

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