Pick-up locations allow you to define specific places where guests will be picked up for an activity. This is especially useful for tour operators that offer transportation or shuttle services.
Creating a Pick-up Location
- From the left menu, select Pick-up Locations
- Choose Create
- Fill out the following fields:
| Field | Description |
|---|---|
| Location Title (required) | Enter a clear, recognizable name for the pick-up location. |
| Pick-up Point (optional) | Add a more specific pick-up point within the location. Helpful when multiple properties share a central pick-up area. Example: If your location is "Waikiki Hotel Zone," add points like "Marriott Lobby" or "Hilton Front Circle." |
| Address | Start typing the address and select from suggested results. The location will appear on the map preview. Drag the pin if needed to mark the precise pick-up spot. |
| Detail Instructions (optional) | Add specific instructions to help guests find the exact pick-up point. Example: "Meet us in the main parking lot near the entrance." |
| Location Photo (optional) | Upload a photo to help guests identify the location. Especially useful for large hotels or busy areas. |
- Choose Save. You can create as many pick-up locations as needed.
Setting Up Pick-up for an Activity
After creating pick-up locations, you must enable and configure pick-up for each activity that offers it.
- Go to your Catalog
- Open the activity you want to configure
- From the left menu, select Pick-up Locations
- Choose Set Up Pick-up
- Configure the following settings:
| Setting | Description |
|---|---|
| Name | Internal name for this pick-up option |
| Description | Details about the pick-up service |
| Hotel Placeholder | Optional placeholder text when collecting hotel or lodging information |
| Pick-up Choices | Add pick-up options guests can choose from. For each choice, you can adjust pricing, prompt guest selection, or limit available locations. Use multiple choices to offer different zones at different price points (e.g., downtown included, airport area has a fee). |
| Required / Optional | Choose whether guests must select a pick-up location |
| Visible / Private | Control whether the option is visible to online customers or only internal staff |
| Apply taxes | Choose whether pick-up fees are taxed during checkout |
- Select Save when finished.
Guest Checkout Experience
When a guest books an activity with pick-up enabled, they select from available pick-up options during checkout.
Any pricing adjustments are applied to the total, and pick-up details appear in the booking confirmation:
and customer portal:
Viewing Pick-up Information
Pick-up selections appear in:
- Confirmation emails sent after booking
- Guest portal (guests can review their pick-up details)
- Manifest (for operational and driver coordination)
Tips and Best Practices
- Create all commonly used pick-up locations before configuring activities
- Use clear, recognizable names such as hotel names or major landmarks
- Include detailed instructions for locations that may be hard to find
- Upload photos for complex or crowded pick-up points
- Consider grouping nearby hotels into zones if using a central pick-up strategy