Please fill out the contact form below and we will reply as soon as possible.
If you are seeing an error message when trying to access your TripWorks dashboard, the culprit is most likely your login...
March 8th, 2022 1683 views 11 likes
Forgot your password? No worries! In this guide, we'll walk you through the simple steps to reset your password and...
March 8th, 2022 1544 views 16 likes
TripWorks protects its systems with industry leading technology and security controls, including: TripWorks performs data encryption within the card reader...
January 10th, 2022 1060 views 0 likes
You can view all past and pending payments by viewing the Payout Report. To access this report: Choose Reports from...
March 25th, 2022 1042 views 0 likes
No. Platform fees (also known as “booking fees”) are calculated on the pre-tip payment amount. For example, if a guest leaves...
March 25th, 2022 912 views 0 likes
This message indicates that your account has automatically been flagged for exceeding a ratio of manually entered payments (such as...
March 25th, 2022 1757 views 0 likes
When you issue a refund quickly enough, it is known as a “reversal.” Unlike traditional refunds, reversals disappear entirely from...
March 4th, 2022 617 views 0 likes
Date Created refers to the date the transaction was entered or the activity occurred. Activity Date refers to the date...
January 10th, 2022 1152 views 0 likes
Each type of TripWorks report has a specific application, and should be chosen depending on your company's accounting platform (Accrual...
January 26th, 2022 992 views 0 likes
Once you get into the rhythm of any regularly scheduled banking transaction, you expect to know exactly what's coming at...
August 10th, 2022 1095 views 0 likes
The short answer: No. You do not have to wait until your customers complete their activity and pay for it...
September 23rd, 2022 1065 views 0 likes
Within your Activity Catalog, hero photos are those that appear front and center when a potential customer selects an activity...
April 6th, 2022 1207 views 0 likes
If you or your customers are unable to increase the ticket quantity during checkout, preventing additional tickets from being added...
May 13th, 2022 1323 views 0 likes
This article describes how fees are handled when refunding a credit card payment processed by TripWorks on behalf of your...
June 14th, 2022 1048 views 0 likes
Once you have set up your Stripe Integration , you can edit your bank details at any time. Simply log...
July 22nd, 2022 917 views 0 likes
The “How did you hear about us?” prompt is a useful tool for gathering insights into how customers discovered your...
August 4th, 2022 1083 views 0 likes
Each time you create or edit a rate sheet — whether you are setting up Standard Activity Pricing , unique...
August 10th, 2022 1201 views 0 likes
The Priority field in rate sheets allows you to define which pricing rates should apply over others whenever a...
August 16th, 2022 1087 views 0 likes
There are certain things you cannot delete from your TripWorks account, and it typically comes down to one of two...
December 13th, 2022 2628 views 0 likes
Sometimes, you may want to increase or decrease the amount of time a customer has to book a trip before...
September 13th, 2022 819 views 0 likes
When you are creating a Dynamic Pricing rule based on passenger count, you will notice a ticket types must be...
October 6th, 2022 1101 views 0 likes
Yes. Through TripWorks, you can give online shoppers the option to click or tap a phone number from the booking...
October 25th, 2022 1045 views 0 likes
Members of your team can book trips on behalf of your customers without logging in to your TripWorks account. However,...
October 25th, 2022 1014 views 0 likes
When discussing the customers who comprise a trip, there is one important distinction to be made: the trip's lead traveler vs....
November 4th, 2022 2741 views 0 likes
Occasionally, after a trip is booked, you may need to make changes to the trip's point of contact (the person...
November 4th, 2022 1199 views 0 likes
When you edit the booking details of a trip's lead traveler — that is, the first traveler listed on the...
November 4th, 2022 709 views 0 likes
Once your TripAdvisor URL is saved within the Social Media settings of your TripWorks account, any reviews posted to TripAdvisor...
November 7th, 2022 726 views 0 likes
Google Analytics provides valuable insights into how visitors interact with your website, tracking traffic, user behavior, and conversion paths to...
February 24th, 2023 89 views 0 likes
Your TripWorks account comes equipped with a pre-made follow-up message template, which includes a Write a Review button. By default, this...
December 13th, 2022 1229 views 0 likes
The TripWorks platform utilizes Stripe as its payment processor. Once your Stripe Integration is set up and you beginning running...
February 13th, 2023 696 views 0 likes
When booking a trip, you might notice that the customer name sometimes changes after the booking is finalized. This occurs...
August 28th, 2024 225 views 0 likes
For each activity, you can choose to display customer information fields (also called data fields) to collect guest details during...
September 19th, 2024 129 views 0 likes
geThere may be instances when you need to adjust the start time of an activity, whether due to scheduling changes...
September 23rd, 2024 85 views 0 likes
If you’re unable to edit a trip in TripWorks, it may be because the trip is locked. Trips automatically lock...
September 26th, 2024 70 views 0 likes