The TripWorks support team is available 9am to 3am Eastern Time, 7 days a week. You can reach them by live chat, phone, email, or a support ticket, and the in-app AI assistant answers how-to questions any time.
In this article
Support hours
9am to 3am Eastern Time (ET), every day of the week, including weekends. Live chat and phone calls are answered during these hours. Outside them, ask the in-app AI assistant or send an email or support ticket, and the team picks it up when support opens.
Ways to reach support
- Live chat: in TripWorks, open the AI assistant and tell it you need to contact support, then select Start live chat to chat with the support team. On a phone-sized screen, you can also choose Ask a Question from the menu.
- Phone: call (908) 633-7166. Best for urgent issues or when you'd rather talk it through.
- Support ticket: in the same Contact support options in the AI assistant, select Create support ticket to get help by email.
- Email: write to support@tripworks.com.
Ask in the app
For quick questions and how-tos, the built-in AI assistant can answer instantly without you leaving the page. It can look things up about your bookings and walk you through features. See Meet Beacon, your AI assistant in TripWorks.
Frequently asked questions
What are TripWorks support hours?
9am to 3am Eastern Time, 7 days a week, including weekends. Live chat and phone are answered during those hours. Outside them, send an email to support@tripworks.com or create a support ticket from the in-app assistant, and the team follows up when support opens.
How do I contact TripWorks support?
Start a live chat from the in-app AI assistant (tell it you need to contact support, then select Start live chat), call (908) 633-7166, create a support ticket from the same Contact support options, or email support@tripworks.com.
What's the fastest way to get help?
For urgent issues during support hours (9am to 3am ET, every day), call (908) 633-7166 or start a live chat. For quick how-tos at any hour, ask the in-app AI assistant, which answers instantly.
Is TripWorks support available on weekends?
Yes. Support is open 7 days a week, from 9am to 3am Eastern Time.
Can I get help without leaving TripWorks?
Yes. The in-app AI assistant answers questions and helps you find features right where you're working, and it can connect you to live chat or a support ticket when you need a person.
Related
- Meet Beacon, your AI assistant in TripWorks
- AI assistants for your business
- Log in to your dashboard
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