To take card payments in TripWorks and receive your payouts, you connect a bank account once, before you launch. TripWorks handles payments through our payments partner, Stripe, so the setup runs through a secure, guided flow. You never hand bank details to TripWorks directly.
In this article
Connect your account
- Go to Setup Integrations and open the payments (bank connection) settings.
- Select Connect Bank Account.
- You're taken to a secure, guided setup to enter your business and bank details. Complete the required fields and continue.
- Review your details, submit, and you're returned to TripWorks.
Connect a checking account for your payouts (using your routing and account number), not a debit card.
If you already have a payment account elsewhere, use an email address for this setup that isn't already tied to that account. Reusing the same email causes the connection to fail.
If you already have a Stripe account
You can't link an existing Stripe account to TripWorks. Selecting Connect Bank Account always opens a new Stripe account that's created for, and managed through, your TripWorks account. This is how TripWorks runs payouts, fraud protection, and refunds for you, so it applies to every business, including ones that already use Stripe.
Opening a second Stripe account alongside your existing one is normal. What to expect:
- Your existing Stripe account isn't changed. It stays open and keeps working for anything else you use it for. You don't need to close it.
- Nothing moves over. Balances, payout history, saved customer cards, and settings in your existing account stay there. TripWorks payments and payouts start fresh in the new account.
- If the setup says your email is already in use, restart it with a different address, such as a payments or accounting inbox.
- Re-enter your business and bank details. You can use the same bank account you use today.
To move over, connect the new account through TripWorks before you launch, then start taking payments in TripWorks. Payments taken before then stay in your existing Stripe account.
Countries, currencies, and bank accounts outside the US
TripWorks isn't limited to the US. When you sign up, you choose the currency your account takes payments in: US dollar, Canadian dollar, Australian dollar, New Zealand dollar, British pound, euro, Japanese yen, or Mexican peso. Your account works in that one currency. To change it later, contact TripWorks support.
During setup, Stripe asks where your business is based, and your Stripe account is opened in that country. Stripe decides which countries can open an account this way, and it lists the available ones in the setup. If your country isn't in the list, TripWorks can't take card payments for you there, so check with our team before you sign up.
Your payout bank account generally needs to be in the same country as your Stripe account and able to receive your account's currency. A business based in Canada, for example, connects a Canadian bank account. See Receiving payouts for payout timing, which can also vary by country.
Check your connection status
After you finish, your connection shows a status:
- Complete: everything's set and you're ready to take payments.
- Enabled / pending: a few more details or documents are still needed before payments are fully turned on. Follow the prompts to finish, and confirm with your onboarding manager if you're unsure.
TripWorks can't see or enter the information you provide during setup, but we can confirm your connection status for you.
Once you're connected
With your account connected, card payments work everywhere you sell, with fraud and authentication protection built in — see How TripWorks protects you from fraud & chargebacks and Does TripWorks support 3D Secure (SCA)?.
Frequently asked questions
Why did my connection fail with an "email already in use" message?
The email you used is already tied to another payment account. Restart the setup with a different email address that isn't associated with an existing account.
Can TripWorks set this up for me?
No. The details you enter during setup go directly to our payments partner, not to TripWorks, so we can't complete it for you. We can verify your connection status and help you interpret it.
What's the difference between "Complete" and "Enabled"?
Complete means all setup requirements are met. Enabled (or pending) means more details or documentation are still needed before payments are finalized.
I already have a Stripe account. Can I use it with TripWorks?
No. TripWorks can't link an existing Stripe account. Selecting Connect Bank Account in Setup → Integrations always opens a new Stripe account managed through TripWorks. Your existing Stripe account stays open and isn't affected, and running both is normal. Nothing transfers from the old account, so you re-enter your business and bank details during setup. You can use the same bank account.
Can we use a non-US bank account?
Yes, in the countries Stripe supports. Your Stripe account is opened in the country where your business is based, and your payout bank account generally needs to be in that same country. Accounts can take payments in US, Canadian, Australian, or New Zealand dollars, British pounds, euros, Japanese yen, or Mexican pesos. Stripe's setup lists the countries available. If yours isn't listed, check with our team before you sign up.
Can we attach two bank accounts to one TripWorks account?
No. Each TripWorks account connects to one Stripe account, and payouts go to the single bank account on file there. You can replace that bank account at any time through View Stripe Account. See Receiving payouts.
Can one Stripe account be connected to two TripWorks accounts?
No. A Stripe account can be connected to only one TripWorks account. If you run separate TripWorks accounts, each one connects its own Stripe account.
Related
- How TripWorks protects you from fraud & chargebacks
- Does TripWorks support 3D Secure (SCA)?
- Receiving payouts
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