Enable Team Member Alerts

Get notified (via email, SMS, and/or in-app alerts) about the account activity that matters most to you.

Written By Michelle

Updated on September 23rd, 2024

TripWorks account users can receive notifications for a wide variety of account actions, such as new trips being reserved, e-commerce customers abandoning cart before completing their purchase, customer emails bouncing, suspected credit card fraud activity, account health reports, and much more.

For most alerts offered in your TripWorks dashboard, you have the option to enable notifications via email, SMS (text message), and/or the in-app alerts center.

Select an option from the table to learn how to enable your preferred alerts.

Email Alerts

Users opted in to email alerts will receive those alerts to the same email address that is provided under the Profile tab of their user profile.

To access user profiles, go to More > Discover More

Choose Team Members

Select the team member you'd like to enable alerts for
Select Notifications

Select the alerts you would like this user to receive by checking off the boxes under the Email column

Select Save

SMS Alerts

Users opted in to SMS alerts will receive text messages to the same phone number that is provided under the Profile tab of their user profile.

To access user profiles, go to More > Discover More

Choose Team Members

Select the team member you'd like to enable alerts for
Select Notifications

Select the alerts you would like this user to receive by checking off the boxes under the SMS column

Select Save

In-App Alerts

Users opted in to app alerts will receive those notifications via the in-app alerts center, which can be accessed by selecting the Bell icon then choosing the Alerts tab