Build your product catalog

Add physical items — shirts, hats, mugs — to your product catalog so your team and online guests can buy them. How to set categories, add a product, and set price, status, and tax.

Written By Stephanie Murdock ()

Updated at November 5th, 2026

Products are physical items you sell — shirts, hats, mugs, prints. Adding them to your catalog lets your team sell them at the register or on a booking, and lets you offer them to guests online.

In this article

Step 1: Set up product categories (optional)
Step 2: Add a product
Selling products

Products aren't the same as add-ons. Add-ons are upgrades or options on an activity (VIP seating, skip-the-line). If that's what you want, see Set up add-ons instead.

Find your catalog at Setup → Build what you sell → Products.

The Products list in Setup, with columns for Name, Category, Unit Price, and Status, and New Product and Manage Categories buttons — Your product catalog — each item's category, price, and status at a glance.

Step 1: Set up product categories (optional)

Categories keep a large catalog organized and group your product sales in reports. You don't need them to sell a product, but they help once you have more than a handful.

On the Products page, select Manage Categories → Create a Category, name it, and Save. Repeat for as many as you need.

Step 2: Add a product

Select New Product and fill in:

Public Name — what guests see. (Internal Label is an optional name just for your team.)
Product Description (optional) — shown to online shoppers.
Unit Price — the product's price.
Category (optional) — the product category from Step 1.
SKU / UPC Code (optional) — SKU helps filter products in reports; UPC is stored for your records (the register searches by product name, not UPC).
Status — see below.
Taxability — select any taxes or surcharges that apply to this product.
Additional options:
Price is Editable — let your team change the sale price at checkout.
Countable / Max Qty — whether a guest can buy more than one, and the cap per reservation.

The Add Product editor with Public Name, Internal Label, and Product Description fields, and a note that products have no inventory tracking — The product editor. Products are sold, not stock-managed — the screen notes there's no inventory tracking.

Then Save. You can add a product image via the Browse link (optional).

Products are for selling, not stock management — TripWorks doesn't track product inventory or stock levels (the product editor says as much). Set a price and status; there's no quantity-on-hand to maintain.

Product status

Draft — saved but not sellable or visible anywhere yet.
Private — your team can sell it on the dashboard/register, but it isn't shown to online guests.
Live — sellable by your team and offerable to online guests as a suggested product.
Archived — removed from sale and hidden online, but past sales stay in your reports.

Selling products

Once a product is set up, it can be sold three ways:

Guests add it to their cart online (as a suggested product) while booking.
Your team adds it to an existing trip so the guest pays for the activity and the product together.
Your team rings it up as a standalone point-of-sale purchase at the register.

Built for attractions, tours & activities

Sell more than seats

See how attractions, tours, and activities sell merch and add-ons alongside their bookings on TripWorks. Book a demo and make the switch.

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