Flagging is how you send a booking to a specific teammate for review. When a sale needs a particular person's eyes — a problem to sort out, a VIP to handle personally, a detail to double-check — you flag it to that person and add a note explaining why. The flag attaches a "please look at this" marker to the booking, addressed to one teammate, and it...

TripWorks sends two kinds of guest messages: automatic ones that fire on their own when something happens to a booking, and manual ones you write and send yourself. This article covers the automatic messages — what each one is, when it sends, and where you switch it on or off. In this article Where automated messages are configured The automated mes...

When a guest's plans change, you don't start over — you adjust the existing booking. TripWorks gives you four ways to do that, all from one place, plus a bulk option for weather days and closures. In this article Where these options live Who can do this When an option is greyed out or missing Reschedule — move to a new date and time Change Activity ...