If certain policies or confirmation notes apply to specific activities or just one, consider overriding your global policy with one tailored for those particular instances. Global policies provide important information to guests within their confirmation and upcoming reminder emails. For guidance on defining your global policies, refer to this article.
Adjusting Policies for Individual Activities
To define a policy for an individual activity, first you must navigate to the activity editor. To do so:
- Navigate to your Activity Catalog by selecting More > Activity Catalog from the toolbar
- Choose the activity for which you want to define a policy
- From within the editor, select Policies
From here, you can set custom Cancellation Policies to be applied and displayed in confirmation emails when this activity is booked.
Be sure to save your changes before exiting!
Important Note
If a policy for an individual activity is left unfilled, the Global Policy will be applied by default. If neither an activity-specific policy nor a global policy is set, no policy will be displayed within your email messaging.
Adjusting Notes for Individual Activities
To define specific Confirmation Notes and/or Self-Transportation Notes for an individual activity, first you must navigate to the activity editor. To do so:
- Navigate to your Activity Catalog by selecting More > Activity Catalog from the toolbar
- Choose the activity for which you want to define a policy
- From within the editor, select Policies
- Scroll down inside the editor to enter your Confirmation Notes and Self-Transportation Notes
Important Note
If confirmation or self-transportation notes for an individual activity are left unfilled, the Global Policy will be applied by default. If neither activity-specific notes nor global notes are set, no policy will be displayed within your email messaging.