Booking restriction settings let you control exactly how customers interact with your time slots during the booking process. Once you've created a booking restriction and assigned it to your activities, these are the settings you'll configure.
To access these settings, navigate to More > Discover More > Restrictions, then select a restriction to edit.
Customer Range Settings
These settings control the minimum and maximum number of people allowed per booking, depending on whether the time slot already has bookings.
Has No Bookings Yet
Sets the customer range for the first booking on a time slot.
- Minimum: The smallest group size you'll accept as the first booking. Use this if your experience isn't cost-effective below a certain headcount (e.g., a boat tour that needs at least 4 guests to run).
- Maximum: The largest group size you'll accept in a single booking. Set this high if you regularly receive large group bookings.
Example
A whale watching operator sets the minimum to 5 and the maximum to 50. The first booking on any time slot must have at least 5 guests, ensuring the tour is worth running. A customer wanting to book for 2 people would need to choose a time slot that already has an existing booking.
Already Has 1+ Booking
Sets the customer range for additional bookings after the first one has been made.
- Minimum: Typically set to 1, since the first booking has already satisfied your operational threshold.
- Maximum: Usually matches your total capacity. Let your Capacity Limits handle overbooking prevention.
Auto Close Timeslots
Automatically stops accepting online bookings a set amount of time before the experience starts. This gives your team time to prepare.
- Choose a duration (e.g., 2 hours, 24 hours) before the event start time
- Once the cutoff passes, the time slot closes to online bookings automatically
- This setting does not apply to time slots that are already full — those close immediately when capacity is reached
About "Midnight on the Event Day"
"Midnight on the Event Day" refers to 11:59 p.m. of the night following your event. For example, if you select "24 hours before midnight on the event day," customers will not be able to book starting at 11:59 p.m. the night before the event.
Show Message When Full or Closed
When a time slot is fully booked or closed, you can choose whether to display a message or hide the time slot entirely from your booking page.
| Setting | What Happens |
| Unchecked (default) | The time slot is completely hidden from your booking page when it's full or closed. Customers only see time slots they can actually book. |
| Checked | The time slot appears in red with your custom message (e.g., "Sold Out," "Call to Book," or any text you enter). Customers can see the time slot exists but cannot select it. |
To configure this:
- Open your booking restriction
- Find the "Show Message When Full/Closed" checkbox
- To hide unavailable time slots: leave it unchecked
- To show a message: check the box and enter your text in the field that appears
- Choose Save
When to Use Each Option
| Scenario | Recommended |
| You have many time slots and want a clean booking page | Hide (unchecked) — customers only see what's available |
| You want customers to call about sold-out times | Show message (checked) — enter "Call to Book" or your phone number |
| You offer rentals with many duration options | Hide (unchecked) — avoids clutter from unavailable durations |
| You want to show demand and create urgency | Show message (checked) — enter "Sold Out" to signal popularity |
Putting It All Together
Here's how a whale watching operator with a 50-person vessel might configure their booking restriction:
| Setting | Value | Why |
| Has No Bookings Yet | Min: 5 / Max: 50 | Not cost-effective to run the boat for fewer than 5 guests. Large groups welcome. |
| Already Has 1+ Booking | Min: 1 / Max: 50 | Once the minimum threshold is met, accept any group size. Capacity limits prevent overbooking. |
| Auto Close Timeslots | 2 hours before | Need time to prep equipment and food before departure. |
| Show Message When Full/Closed | Checked — "Call to Book" | Encourages customers to call so the team can suggest alternative times or experiences. |