The “How did you hear about us?” prompt is a useful tool for gathering insights into how customers discovered your business.
This information can help you refine your marketing efforts and better understand which channels are driving bookings.
By default, this prompt will appear during the checkout process for both online customers and team members booking on behalf of customers offline. However, if you prefer to streamline the checkout experience, you have the option to remove this prompt. Follow the instructions below to disable this prompt.
Important Note
As long the How did you hear about us? prompt is disabled, your reports will not be able to populate with marketing source data unless you have third-party integrations set up, such as Google Analytics, Google Ads, Facebook Ads, etc. However, you can reenable the prompt at any time, at which point the data will begin populating again.
Removing the "How did you hear about us?" Prompt
- In your TripWorks dashboard, select More > Discover More from the toolbar
- Choose Marketing Sources
- Navigate to the Settings tab
- Deselect the checkbox(es) that reflect your preferences regarding this prompt
- Choose Save