When booking a trip, you might notice that the customer name sometimes changes after the booking is finalized. This occurs when the email used for the booking is already linked to an existing Customer Profile. The system automatically connects the new trip to the existing profile to prevent duplicate customer profiles in your account.

For example, let's say you're booking a trip for Gina Sanders and you enter the email “hotel@reseller.com” during the booking process:

Afterward, you notice the name on the trip has changed to Jenna King:

This happened because the email "hotel@reseller.com" is already associated with Jenna King's profile, so the system updated the Guest Contact information accordingly.

A common reason for using the same email for multiple trips is when a Reseller is booking the trip.

Resellers, such as travel agents or private partners, often book trips on behalf of others. They may prefer to use their own email to receive booking confirmations. If their Reseller Profile isn't properly set up to accommodate the use of the same email, trips may link together unintentionally. To prevent this, make sure the Reseller Profile includes a unique email address. Learn more about How to Set Up Reseller Profiles. 

If you notice a name change and are unsure why it occurred, you can always contact support for clarification: support@tripworks.com .