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General Booking Information

Get a rundown of the various reservation methods that customers, your team, and resellers can use to book your experiences.

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Booking Methods

Once your Activity Catalog is up and running through your TripWorks account, there are numerous booking methods customers can use to reserve a trip. They can: Self-book. Customers can book trips themselves using TripWorks Booking Widgets ‍ . These are...

October 24th, 2022 5938 views 2 likes
Attaching Photos & Documents to a Trip

You can now attach photos and files directly to a trip — perfect for capturing a photo of a customer's ID at check-in, keeping a signed paper waiver on file, or storing any supporting document in one place. Everything lives...

June 9th, 2026 135 views 1 likes
Tracking Partial Payments on Reseller Invoices

Reseller invoices track partial payments. You can log a payment for less than the full balance, record several payments over time, and always see exactly what's been paid and what's still owed. No more invoices flipping to "Paid" the moment...

June 9th, 2026 78 views 0 likes
Add a guest to an existing trip

When someone wants to join a booking that's already made — "can my friend come too?" — add them to the existing trip instead of starting a separate booking. Everyone stays on one reservation and one order, which keeps the...

July 6th, 2026 135 views 0 likes
Lead traveler vs point of contact

Every trip has two roles that are easy to mix up — the lead traveler and the point of contact. They're usually the same person, but not always, and the difference decides who gets the emails. In this article How...

July 8th, 2026 73 views 0 likes
Why is my trip showing as Reserved?

Short answer: because Reserved is the confirmed, active status for a placed booking — it's holding the spot on your calendar. It isn't a temporary state waiting to turn into something else, and there's no separate "Booked" status it advances...

July 8th, 2026 78 views 0 likes
Can I book a trip without logging in?

Yes — a team member can place a booking through your public booking site without signing in to TripWorks, the same way a customer would. It works, and the guest gets a valid booking. But it comes at a cost...

July 9th, 2026 41 views 0 likes

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Booking Methods

Attaching Photos & Documents to a Trip

Tracking Partial Payments on Reseller Invoices

Add a guest to an existing trip

Lead traveler vs point of contact

Why is my trip showing as Reserved?

Can I book a trip without logging in?

Can't find what you're looking for?