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General Booking Information

Get a rundown of the various reservation methods that customers, your team, and resellers can use to book your experiences.

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Add a guest to an existing trip

Add one or more people to a booking that's already on the books — either as new blank tickets (Add Guest) or by cloning an existing guest's ticket — instead of starting a separate booking.

Updated November 5th, 2026
Lead traveler vs point of contact

The lead traveler is the first guest on the trip; the point of contact is who booked it and gets the emails. Usually the same person — here's when they differ.

Updated July 8th, 2026
Why is my trip showing as Reserved?

Reserved is the confirmed status for a placed booking — it holds the spot and isn't waiting to become anything else. Payment status is tracked separately.

Updated November 6th, 2026
Can I book a trip without logging in?

Staff can book through your public site without logging in, but it credits the sale to e-commerce and loses who made it. Log in so your reports stay accurate.

Updated July 9th, 2026
Booking methods

Every booking is stamped with a Method: online, AI assistant, your team, or a reseller. See what each means, where it comes from, and where to find it.

Updated October 24th, 2026

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