Guide alerts notify assigned guides when key actions happen to a time slot they've been scheduled for—so they can stay informed without having to log in constantly.
How to Configure Guide Alerts
To enable or disable guide alerts for a team member:
- Go to Team Members
- Select the guide's profile
- Choose the Notifications tab
- Scroll to the Guide Alerts section
You'll see toggle switches for the following actions:
- Assigned to a time slot
- Unassigned from a time slot
- Reservation made
- Activity is rescheduled
- Booking is rebooked
- Booking is cancelled
Choose how the guide should be notified for each action:
- SMS
- App push notification
All alert types are optional and can be toggled individually.
About Unassignment Notifications
When a guide is removed from a trip assignment, TripWorks can automatically notify them so they know their schedule has changed. The notification includes the trip name, date, and time — giving the guide clear context about which assignment was removed.
This is especially helpful when:
- Guides are moved between trips during last-minute scheduling changes
- A trip is being reassigned to a different guide
- An operator needs to reduce staffing on a particular departure
Without this alert, a guide might show up for a trip they're no longer responsible for. Enabling unassignment notifications keeps everyone on the same page.
Unassignment alerts are delivered through the same channels as other guide notifications — email, SMS, or push notification — depending on what the guide has enabled.
Pro Tip
- Assigning alerts ensures guides know when something changes — especially helpful for last-minute reschedules or cancellations.
- Enabling the unassignment alert alongside the assignment alert gives guides a complete picture of their schedule changes.
- Team members don't need full dashboard access to receive alerts — they just need to be added as a guide with notifications enabled.