By default, TripWorks shows a balance-due popup when staff check in a guest who hasn't fully paid for their trip. For tours that intentionally collect balances at the end of the trip (e.g., gratuity-based pricing, post-trip upsells, or pay-after-experience models), this popup can interrupt the check-in flow on every guest.
You can turn that popup off at the account level so check-in proceeds normally even when a balance is owed.
When to enable this setting
Turn this setting on if your business model collects the remaining balance after the trip — not at check-in. Common cases:
- Tours where the final price depends on actual usage (fuel, time, mileage).
- Activities that collect gratuity or upsells at the end of the experience.
- Reseller or partner bookings where the operator collects from the partner, not the guest.
If your staff collects balance payments at the front desk during check-in, leave the setting off — the popup is a useful prompt.
How to skip the balance-due popup
- Go to Settings > Company Settings.
- Scroll down to the Check-In settings.
- Toggle on Skip balance-due popup at check-in.
- Update.
The change applies immediately to all team members on every check-in surface — back office, mobile app, and iPad manifest.
What changes with the setting on
- Check-in proceeds without a popup, even when the trip has an outstanding balance.
- The balance still appears in the guest's record and on the manifest "Owes / Balance Due" column — it just doesn't block check-in.
- Payments can still be applied manually from the trip or guest profile.
Important
Turning this setting on doesn't change how balances are tracked — it only suppresses the check-in prompt. Make sure you have a process to collect outstanding balances after the trip.