By default, the Event Reminder Message included in your Message Template Library automatically sends to customers 24 hours and 4 hours before their scheduled event begins.
This article outlines how you can change or disable these message settings.
Customize Event Reminder Auto-Send Settings
- Go to More > Activity Catalog
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- Choose the activity for which you want to adjust the event reminder message settings
- Select In Advance from the sidebar menu
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- Make the desired adjustments to the message settings. Expand the items below for further guidance.
Disable auto-send for one or both event reminder messages
If you want to prevent one or both event reminder messages from sending automatically, simply unselect the corresponding checkbox(es)
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Adjust the times at which the event reminder messages auto-send
- Ensure the checkbox is selected for the reminder you wish to update
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- Update the corresponding text field to reflect the time at which the message should auto-send
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Edit or rewrite a selected message template
If you want to edit or rewrite an event reminder message, rather than create a new one from scratch, see Edit an Existing Message Template
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Select a different message template to auto-send
- Ensure the checkbox is selected for the reminder you wish to update
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- Select the desired message template from the drop-down menu. If the message template you want to select does not yet exist, you will need to Create a New Message Template, then return to this screen and select your new template from the drop-down
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Select a message template that's missing from the drop-down menu
If there is a specific message template you want to select but do not see in the drop-down menu, you will need to assign the message template to the Event Reminder template category. For details on assigning your message template to a different category, visit Edit an Existing Message Template
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