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Message Templates

Explore the types of email & SMS message templates you can create, edit, and schedule to send automatically through your TripWorks account.

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Email & SMS message templates

Message templates power every automated and manual email and SMS TripWorks sends. Build each one once in the Studio and reuse it for every guest.

Updated November 5th, 2026
Create, edit & manage message templates

Create, edit, clone, and archive email and SMS templates in the TripWorks Message Templates Studio — with variables, blocks, conditions, and live preview.

Updated November 5th, 2026
Show or hide email content with conditional blocks

Wrap email content in a condition so it only shows when it applies — a balance-due nudge or an unsigned-waiver reminder — evaluated per guest at send time.

Updated November 6th, 2026
Create a payment receipt email template

Create a payment receipt email template with the Order Detail and Payment Ledger blocks. It sends on booking, or send and resend it by hand.

Updated November 6th, 2026
Create a request-for-payment message

Build a Payment Request template with a secure payment link so guests can pay a balance or deposit online — sent by email or SMS, no phone call needed.

Updated November 5th, 2026
Add a tip button to your emails

Add a Leave a Tip button to your emails with the tip URL variable, which sends guests to your Customer Portal tip page — best placed in the follow-up email.

Updated October 24th, 2026
Can I change the "From" address on my emails?

Guest emails show your business name as the sender and replies come back to your contact email — but the underlying send address is a TripWorks address, on purpose, so your emails reach the inbox.

Updated October 24th, 2026
Text message length and international texts

How long a text message template can be, what the length meter shows, and the short text guests with international phone numbers receive.

Updated October 24th, 2026

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8 articles

Email & SMS message templates

Create, edit & manage message templates

Show or hide email content with conditional blocks

Create a payment receipt email template

Create a request-for-payment message

Add a tip button to your emails

Can I change the "From" address on my emails?

Text message length and international texts

Still stuck?