Email & SMS Message Templates

Review the various types of message templates you can create, edit, and automate through TripWorks.

Written By Michelle

Updated on October 7th, 2024

When running a tour or activity business, efficiency is vital. Message templates — that is, templated email and SMS text messages — can save you countless hours in communicating standard information to your customers.

Your Message Template Library comes equipped with a variety of pre-made message templates, several of which will, by default, send to your customers automatically when certain events are triggered (such as a customer booking a trip). You can change or disable these auto-send settings at any point in time.

 

With the items in your Message Template Library, you can:

 

Important Note

Several of TripWorks' pre-made message templates will send messages to your customers automatically unless you manually update their settings. Visit Automated Messagingfor more information.