TripWorks sends the money you collect to your bank account as payouts. This guide covers when they arrive, what's included, why an amount can differ from what you expected, and how to update where the money goes.
In this article
The payout schedule
When you first start taking live payments, your first payout typically arrives 7–14 days after your first successful payment (it can take longer depending on your country). After that, payouts run automatically, daily, excluding weekends and most holidays. Most banks post a payout as soon as they receive it, though some take an extra day or two.
Payout availability and settlement currency depend on your country. In most cases your bank account must be in the country of the settlement currency.
Payout timing outside the US
The time between a payment and its payout depends on the country your payment account is in, so operators outside the US can see a different first-payout wait and a different gap between a sale and its payout. You don't need to work it out: TripWorks shows the expected arrival date for every payout. Check it in the payout report, or turn on the Daily Payout Received alert (below), which states the date each payout should reach your bank. Your full payout schedule is also shown in your connected payment account (View Stripe Account, see Update your bank details).
You don't have to wait for trips to be paid in full
Every payment processed through TripWorks, including deposits and partial payments, is automatically included in your next scheduled payout, as soon as it's fully processed. You don't wait until a trip is complete or paid in full. If a guest books today and pays a deposit for a trip next month, that deposit comes through your next payout. The same applies to refunds, adjustments, and fees: as transactions process, your next payout amount updates in real time.
Viewing your payouts
To see past and upcoming payouts, and the date each should reach your bank, run the payout report: Reports → Finance → Payouts. Expand any payout to see the individual transactions behind it, including partial payments. See Using the payout report for the full walkthrough.
Get an alert when a payout is sent
TripWorks can tell you each time a payout heads to your bank. The alert is called Daily Payout Received, and it's off by default, so turn it on for each team member who should get it.
- Go to Setup → Your team → Team Members and select the team member (or open your own profile).
- Open the Notifications tab.
- Find Daily Payout Received and turn on Email, SMS, and/or App.
- Save your changes.
Each alert states the payout amount, the bank and the last four digits of the account it's going to, and the date it's expected to arrive. For example: "A $1,250.00 payout will be deposited into your First Community Bank account ending in 6789 on Mar 14." TripWorks sends it once per payout, shortly after the payout is created, so you get one alert for each day a payout runs.
The same setting also covers bank account alerts. If the bank account on your payment account can't receive payouts (for example, it fails verification or is replaced by a debit card), everyone with this alert on is notified and reminded before the deadline. You have 7 days to update the bank account. After that, card payments pause until a valid bank account is in place, and you're notified again once it's resolved.
The alert gives the payout total, not the transactions inside it. To see what makes up a payout, use the payout report. Refunds have their own Refund Processed alert in the same Finance group on the Notifications tab. See Set up team member alerts for how the channels work.
Why a payout amount can differ
If a payout isn't the amount you expected, it's usually one of these:
- The daily cutoff. TripWorks uses 00:00 UTC as the cutoff for which transactions go into the next payout. A transaction processed after the cutoff lands in the following payout.
- A refund or dispute in progress. Until it resolves, it won't appear on your next scheduled payout, which affects the balance.
- Excluded payment types and adjustments. Payouts don't include cash, checks, wire transfers, or reseller payments made directly to you, and they can be reduced by fees or increased by credits.
For the fuller picture of why report and payout totals differ, see Why don't my report totals match?
Update your bank details
Your bank account and payout details are managed through your connected payment account (your Stripe integration):
- Open your integrations from the toolbar (More → Discover More, or the gear icon → Integrations).
- Choose the option to manage your Stripe bank connection / View Stripe Account.
- Complete the two-factor login, then edit your banking details and save.
Changes apply to future payouts.
One bank account per TripWorks account
Each TripWorks account connects to one payment account, and payouts go to the bank account on file there. You can't split payouts across two bank accounts or send some activities' money to a different account. To change where payouts land, replace the bank account using the steps above.
If you run separate businesses or locations as separate TripWorks accounts, each one connects its own payment account and bank account, and each gets its own payouts. One payment account can't be shared between two TripWorks accounts.
Frequently asked questions
When will I get my first payout?
Typically 7–14 days after your first successful payment (longer in some countries). After that, payouts run automatically each day, excluding weekends and most holidays.
How long do payouts take outside the US, for example in Canada?
It depends on the country your payment account is in, so the wait can differ from US accounts. You don't need to calculate it: each payout's expected arrival date is shown in Reports, Finance, Payouts, and in the Daily Payout Received alert if you turn it on. Your full payout schedule is also visible in your connected payment account under View Stripe Account.
Do deposits pay out before the trip happens?
Yes. Any processed payment, including a deposit or partial payment, is included in your next scheduled payout — you don't wait for the trip to be paid in full.
How do I change my payout bank account?
Through your connected payment account. Open your integrations, choose to manage your Stripe bank connection, log in, and update your bank details.
Does TripWorks send an email when a payout is sent to my bank?
Yes, if you turn it on. The Daily Payout Received alert is off by default. Each team member turns it on from the Notifications tab of their profile (Setup → Your team → Team Members), by email, SMS, or in-app. Each alert gives the payout amount, the bank account it's going to (last four digits), and the expected arrival date. You can also see every payout in Reports → Finance → Payouts.
Will I be told if there's a problem with my payout bank account?
Yes. Team members with the Daily Payout Received alert turned on are notified when the bank account on your payment account can't receive payouts, with reminders before the deadline. You have 7 days to update it before card payments pause.
Can we attach two bank accounts to one TripWorks account?
No. Each TripWorks account connects to one payment account, and payouts go to the single bank account on file there. You can't split payouts between two bank accounts. You can replace the bank account at any time through View Stripe Account, and changes apply to future payouts. Separate TripWorks accounts (for example, separate businesses) each connect their own bank account.
Related
- Using the payout report
- Why don't my report totals match?
- Set up team member alerts
- Connect your bank account to accept payments
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