Topics in Pricing & Payments

• Are tips subject to platform fees?

  No — TripWorks platform (booking) fees are calculated on the pre-tip amount, so a guest's tip never raises your platform fee. Card processing fees on the tip are a separate, smaller charge billed monthly.

  Updated July 14th, 2026

• Klarna (Buy Now, Pay Later)

  Let guests pay over time with Klarna at checkout. You're paid in full upfront in your normal payout, and Klarna takes on the repayment risk.

  Updated November 5th, 2026

• How TripWorks protects you from fraud & chargebacks

  TripWorks screens card payments for fraud, verifies risky ones with 3D Secure, and flags suspected-fraud charges on the trip so you can refund before a chargeback.

  Updated July 7th, 2026

• Express Checkout: Apple Pay, Google Pay & Link

  Guests can pay in one tap with Apple Pay and Google Pay on your booking widget with no setup. Express Checkout, which adds Link, is available on request.

  Updated October 26th, 2026

• Set up taxes & surcharges

  Add up to 20 taxes and surcharges — a percentage like sales tax or a flat fee — and choose which items and channels each applies to.

  Updated November 5th, 2026

• Is my card saved when I book online?

  Yes — cards are securely tokenized at online checkout so a balance can be charged later, and stored cards are removed automatically after a retention window.

  Updated November 5th, 2026

• Receiving payouts

  When TripWorks pays out to your bank, how to get a payout alert, why an amount can differ, and how to update your bank account.

  Updated November 5th, 2026

• Tax forms & your 1099-K

  Your 1099-K is issued by your payment processor, not TripWorks, if your account met the IRS threshold. Here's where to find it and what data TripWorks can provide.

  Updated October 24th, 2026

• Refund a payment

  Issue a full or partial refund, see how long it takes, and fix an "insufficient Refund Reserve balance" error when your available funds can't cover it.

  Updated November 5th, 2026

• Pass credit card fees to your customers

  Add a surcharge so guests cover the credit card processing fee at checkout instead of you absorbing it — set up as a surcharge on your account.

  Updated July 8th, 2026

• Set up and collect tips

  Configure how TripWorks prompts guests to tip — pooled or per-guide, where it appears, and suggested amounts — then collect across card reader, mobile, and portal.

  Updated October 24th, 2026

• What does "Pending Review" mean on a payment?

  A payment marked Pending Review was charged successfully but hit a technical snag posting to the trip. It's reviewed and applied automatically — don't re-charge.

  Updated July 8th, 2026

• Recording payments on a trip

  Apply a full or partial payment to a trip using any method — credit card, the guest's saved card on file, cash (with tender and change), check, wire transfer, or other — from the Payments tab.

  Updated November 5th, 2026

• Splitting payments between guests

  Split a trip's cost at your desk by amount or by guest, or give each payer their own booking so each gets a payment link for their share.

  Updated November 5th, 2026

• Credit card pre-authorizations

  Place a temporary hold on a guest's card for incidentals, deposits, or check-in payment — then capture the amount you need or release the hold without charging.

  Updated July 8th, 2026

• Credit card pre-authorizations

  Place a temporary hold on a guest's card for incidentals, deposits, or check-in payment — then capture the amount you need or release the hold without charging.

  Updated November 5th, 2026

• Set up card readers

  Take in-person payments with a TripWorks card reader — chip, contactless tap, Apple Pay and Google Pay, and swipe. Order a reader, register it, and start selling.

  Updated November 5th, 2026

• Card reader troubleshooting

  Card reader not connecting or failing payments? Fix the most common causes — the same-network requirement, Wi-Fi, built-in diagnostics, and a reboot.

  Updated July 11th, 2026

• Set up and use cash drawers

  Track which physical drawer received each cash payment so you can balance and count down at the end of the day. Set up drawers, record cash to them, and reconcile.

  Updated October 24th, 2026

• Add products to a booking & charge the card on file

  Add a product or extra charge to an existing booking, then charge the guest's saved card on file for the new balance — a real one-tap charge, no second visit or pay link.

  Updated July 8th, 2026

• Make a booking tax-exempt

  Remove tax from a single booking for a tax-exempt customer — toggle the tax off on the trip before taking payment. Exemption is per booking, not per customer.

  Updated October 24th, 2026

• Send or print a receipt for a booking

  Email a guest their receipt on request from the booking, and re-send it any time. Or print it / save a PDF as a fallback. Set your business name and footer.

  Updated November 5th, 2026

• Can I accept ACH or bank-transfer payments?

  TripWorks doesn't accept ACH or bank transfers — checkout takes cards, digital wallets, and Klarna. Here's how to collect, including by payment link.

  Updated November 6th, 2026

• Understanding your fees

  The fees you and your guests may see — the guest Booking Fee, the processing fee withheld from your payouts, and any surcharge you add.

  Updated November 5th, 2026

• What happens if a customer disputes a charge?

  If a guest disputes a charge, TripWorks notifies you and manages it through Stripe so you can accept or counter. Here's the flow and how to prepare evidence.

  Updated July 8th, 2026

• Let each guest pay their own tab

  Turn on separate tabs so each guest on a trip gets their own balance and their own Pay Now button, instead of one combined payment for the whole trip.

  Updated October 24th, 2026

• Does TripWorks accept virtual cards (VCC), WEX, or VPAY?

  Whether TripWorks accepts virtual credit cards (VCCs) like WEX, and what to know about VPAY, for resellers or guests paying with a virtual card number.

  Updated July 31st, 2026

• Capture a card hold to collect a deposit or damage charge

  To collect from a card hold, add a charge for the amount you're taking, then charge the hold against it, even on a trip already paid in full.

  Updated November 5th, 2026

• Apply a promo code to a booking

  Add a promo code to a trip yourself — for phone and walk-up bookings — and remove one if it was applied by mistake.

  Updated October 24th, 2026

• Why is the promo code field greyed out on a trip?

  The Promo button on a trip's Payments tab is disabled when a code is already applied, the trip is deleted, or it has no items. Here is what to do for each.

  Updated November 5th, 2026

• What's the monthly platform fee on my statement?

  A recurring monthly charge not tied to a booking. It's your plan's subscription fee, waived automatically once your booking volume clears a threshold.

  Updated August 31st, 2026

• Comp, uncomp & reprice tickets

  Make a guest complimentary, undo it, or change ticket prices for one guest, several, or a whole booking, and fix a price that won't update.

  Updated October 24th, 2026

• When and where a promo code applies

  The When and Where tabs on a promo code, covering date windows, time of day, and day-of-week blackouts, and scoping to specific activities, ticket types, products, add-ons, and gift cards.

  Updated October 24th, 2026

• Assign a tip to a team member

  Give a guest's tip to the team member who earned it, after the tip comes in, from the booking's Payments tab. Change or clear it any time.

  Updated October 24th, 2026

• Promo code limits and usage rules

  The Limits tab on a promo code — advance-booking window, min/max booking quantity, maximum uses, max tickets per booking, and preventing online use — plus why a code won't apply.

  Updated October 24th, 2026

• The pricing breakdown on a trip

  Read exactly what a guest paid for on any trip — tickets, add-ons, promo codes, taxes, and fees — rolled up for the whole trip and itemized per activity and per guest, so you can answer "what did I pay for?" without opening each booking.

  Updated October 27th, 2026