If you see Pending Review on a payment — with a message that the payment was accepted and processed but not yet posted to the trip — here's the important part: the payment went through. The guest's card was charged successfully.
In this article
What happened
Pending Review means a technical hiccup occurred while posting an otherwise-successful payment to the trip. The charge itself completed; only the step that attaches it to the trip needs a moment.
What happens next
- The payment was successfully processed — the guest was charged.
- It will be reviewed and automatically applied to the trip once the review completes.
- You don't need to re-charge the guest. Charging again would double-bill them.
If the payment hasn't posted after a reasonable time, or you're unsure, contact TripWorks support before taking any action — never re-run the card on a Pending Review payment.
Frequently asked questions
Was the guest charged?
Yes. Pending Review only affects posting the payment to the trip — the card was charged successfully.
Should I charge them again?
No. The payment will be applied automatically. Re-charging would double-bill the guest — contact support if it doesn't resolve.
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