On a trip's Payments tab, the Promo button is disabled when something about the trip means a code can't be applied. Hover over it and TripWorks shows the reason as a tooltip. There are three:
In this article
A promo code is already applied
A trip holds one promo code at a time for each scope (the whole trip, or a single guest), so once one is applied the Promo button is disabled.
What to do: Remove the current code from the trip, then apply the new one. To swap a code on a single guest, use that guest's Apply Promo Code menu item and choose Replace.
The trip is deleted
No changes can be made to a deleted trip, including adding a promo code.
What to do: If it was deleted by mistake, restore the trip first. Otherwise there's nothing to do.
No items on the trip
The trip has no bookings or gift-card purchases attached, so there's nothing to discount.
What to do: Add a booking (or gift card) to the trip, then apply the code.
A trip that is paid in full can still take a promo code. The code lowers the trip's total, the trip shows the difference as Overpaid by that amount, and you refund it to the guest. See apply a code after the trip is paid.
Don't see a Promo button at all? It's hidden for team members whose role doesn't include applying promo codes — an admin can grant that permission.
Frequently asked questions
Can I apply a second promo code on top of the first?
Not stacked on top. A trip takes one code at a time for each scope. Remove the current one first, or use Replace when you apply a code and TripWorks asks whether to swap it.
The trip's paid but I forgot the discount — what now?
Apply the code anyway. A trip being paid in full no longer blocks it: the discount comes off the total, the trip shows the difference as Overpaid by that amount, and you refund it to the guest. TripWorks doesn't send the refund for you.
The code is valid but still won't apply — is this the same thing?
Not quite. A greyed-out button is about the trip's state (paid, deleted, etc.). A code that's rejected after you try it is about the code's own rules — see promo code limits and usage rules.
Related
Built for attractions, tours & activities
Discounts that just work
See how attractions, tours, and activities run promo codes cleanly across online, phone, and walk-up bookings on TripWorks. Book a demo and make the switch.