Someone — a customer, team member, or reseller — starts booking a trip using one of the TripWorks Booking Methods‍. They complete at least the first screen of the booking flow (in which they provide the name, email address, and phone number of the trip's point of contact)

Once the first screen of the booking flow is completed, the platform automatically creates a draft trip — that is, a trip with a Draft trip status. The draft trip includes:

• The customer's contact information (name, email address, and phone number)
• Activity details (the date, time, and activity in which they've shown interest)

Your team can review draft trips at any time from the Sales View of the dashboard.

The trip status changes from Draft to Reserved when either the customer applies payment to the trip, or a team member manually updates the trip status. Regardless of which method is used to change the trip status to Reserved, it is this action that queues the event reminder message to send automatically.

From the Sales View, a green checkmark indicates a Reserved trip, while a clock icon indicates a Draft trip

The platform queues to send the event reminder message at two preset intervals: 24 hours and 4 hours before the event start time. If the trip is booked after one of these intervals has already passed, the corresponding message will not be sent.

For example, if the customer books a trip 20 hours before the event begins, they will not be sent the message queued to send 24 hours in advance, but they will be sent the message queued to send 4 hours in advance.