TripWorks works as your channel manager. It connects you to a marketplace of hundreds of OTAs and resellers and brings their bookings, availability, and cancellations into one calendar. You manage Viator, GetYourGuide, Klook, and the rest in one place.
In this article
Resellers come in two kinds. OTAs (online travel agencies such as Viator and GetYourGuide) typically wholesale your activities and keep the difference as commission. Private partners are resellers in your local market, such as a nearby resort or agency, who may earn a commission or buy at a wholesale rate. Either kind can be set up under More → Resellers.
How it works
- Add the reseller. Under More → Resellers, select Add a Partner... and choose the OTA's logo, or add a private partner. See Set up a reseller and Supported OTAs.
- Connect it, if the OTA supports a connection. A connected OTA's bookings, availability, and cancellations sync with your calendar. How that happens depends on the OTA (see Three ways a channel connects). For Viator, follow Connect Viator to TripWorks, and for GetYourGuide, Connect GetYourGuide to TripWorks.
- Bookings arrive as normal trips. Each one is recorded with the Reseller method and the reseller's name. Payment, commission, and invoices follow the reseller's settings. See Booking methods.
Three ways a channel connects
- Direct connection. Viator and GetYourGuide connect straight to TripWorks. You add a few details in TripWorks and in the OTA's supplier portal, such as a supplier ID and API key or product IDs, and the OTA then checks your live availability and sends bookings, changes, and cancellations to TripWorks.
- Through a connectivity partner. Some other OTAs connect through a partner that TripWorks sets up for you. There's nothing for you to install. Contact support to ask whether a specific OTA can connect for your account.
- Manual. Any reseller can be used without a connection. You enter or import its bookings, choose the reseller on each trip, and keep your availability current in TripWorks so the same spots aren't sold twice.
Resellers that build their own connection to you can use the OCTO standard. See Connect as a reseller or OTA with OCTO.
TripWorks doesn't connect to Google Things to Do or Reserve with Google. See Supported OTAs.
If a channel isn't connected yet
Import its bookings with a CSV or enter them by hand, and keep your availability updated in TripWorks so the same spots aren't sold twice. See Import your data. To ask about connecting a channel, contact support.
For lightweight automation between TripWorks and other tools (outside of OTA booking flows), see Set up your Zapier integration.
Frequently asked questions
Do I need to know how a channel connects?
It helps. Viator and GetYourGuide connect directly once you finish their setup guides, and some other OTAs connect through a partner that TripWorks sets up for you. Adding a reseller on its own doesn't connect it. Until a channel is connected, enter or import its bookings and keep your availability current so you don't oversell. Contact support to ask whether a specific OTA can connect for your account.
How do I bring in bookings from a channel that isn't connected yet?
Enter them by hand or import them with a CSV, and keep your availability updated so you don't oversell. See Import your data.
How do OTAs connect to TripWorks: directly, through an aggregator, or manually?
All three, depending on the OTA. Viator and GetYourGuide connect directly through their supplier portals. Some other OTAs connect through a connectivity partner that TripWorks sets up for you, with nothing for you to install. Any other reseller can be tracked manually: you enter or import its bookings and choose the reseller on each trip. Contact support to ask how a specific OTA connects for your account.
Can I connect Airbnb Experiences?
Contact support to ask about connecting it. In the meantime, bring its bookings in by CSV import or by hand.
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