Linking TripWorks with GetYourGuide keeps your activities, ticket types, and availability in sync across both platforms, so GetYourGuide bookings land in TripWorks alongside your direct sales. Once connected, you map your offerings in both systems and TripWorks pushes each activity's live availability to GetYourGuide in real time.

Because GetYourGuide sells against the availability TripWorks sends it, the settings that matter most are your ticket types and your capacity. The single most important choice: use per-person ticket types on GetYourGuide, not group tickets, so availability maps to real seats. Spend a few minutes confirming this and your capacity model before you turn the sync on, and the seats shown on GetYourGuide will match the boats, seats, or guides you can actually deliver. Confirm your capacity before you connect covers exactly what to check.

How to connect GetYourGuide

Step 1: Open the connection settings in TripWorks

1. Go to More > Resellers.

1. Search for GetYourGuide and open its reseller profile.
2. Open the Settings tab, then select Connection.

You'll see expandable steps and an Activity Mapping table below.

Step 2: Turn on the sync for each activity

Use the toggle sliders to enable sync for every activity you want to connect.

Once toggled, a mapping panel appears for each ticket type. GetYourGuide requires:

• Minimum Age
• Maximum Age

As you fill these in, TripWorks populates an External Product ID automatically.

Step 3: Map your ticket types

1. Confirm the ticket types in TripWorks match the ticket types in GetYourGuide.
2. Use the External Product ID field, copying it across ticket types where needed.

After mapping each ticket type, select Update to activate the sync for that activity.

Step 4: Finish setup in GetYourGuide

1. Open your Product List in GetYourGuide.
2. Choose the activity you're connecting.
3. Go to Connectivity Settings.
4. Under "I use a system", select TripWorks.
5. Paste the External Product ID from TripWorks.
6. Save to finalize the connection.

Your product goes live once GetYourGuide confirms the connection. Before you finish, review each connected activity so pricing and schedules match on both sides.

Confirm your capacity before you connect

This is the step that's easiest to skip and the one that makes the biggest difference. GetYourGuide sells against the availability TripWorks calculates, so the availability number on a timeslot is exactly what GetYourGuide is allowed to sell. If that number is higher than the spots you can deliver, GetYourGuide keeps selling past your real limit. The usual sign is more guests coming through than a departure holds, sometimes with a guest who isn't matched to a boat, seat, or guide.

Getting this right comes down to a few settings on each activity.

Use per-person ticket types, not group tickets

If your standard pricing is per group (for example, a base price for the first few guests plus a charge per additional guest), set up a per-person equivalent for the GetYourGuide channel so each traveler counts as one seat.

Before you change the ticket structure on an activity that's already connected, check with your GetYourGuide account manager. If they've set custom pricing or commission terms against your current ticket types, they may need to adjust those first.

Choose a capacity model that reflects your real limit

Open the activity's Capacity tab (Setup > Build what you sell > Activity Settings > Availability > Capacity) and make sure it isn't left on Unlimited. An Unlimited activity tells GetYourGuide there's no cap, so it keeps selling. Pick the model that matches how you operate:

• Per timeslot: one shared pool of seats per timeslot, such as a 12-seat van.
• Per ticket type, per timeslot: a separate pool for each ticket type.
• By resources: capacity follows the boats, rafts, seats, or guides you assign.

See Set activity capacity limits for how each model works.

Check how availability adds up across ticket types and options

When an activity has several ticket types, or several time options, the Availability calculations setting decides how their seats combine:

• Use the default ticket type (shared pool): every ticket type draws from one pool. List 6 Adult and 6 Child on a 6-seat boat, and selling one Adult leaves 5 for anyone. Choose this when your ticket types or options share the same physical seats.
• Sum all: each ticket type adds to the total, so 6 Adult and 6 Child would show 12 seats.

Here is the part worth double-checking. If your options (for example, several three-and-a-half-hour departures) actually run on the same boat or the same set of seats, but the activity is set to Sum all, TripWorks adds each option's capacity together and sends that combined total to GetYourGuide. The channel can then sell beyond what a single departure holds. When your options or ticket types share the same inventory, choose the shared pool. Reserve Sum all for options that are genuinely separate inventory.

For "By resources," confirm your resource requirements are set

When capacity is set By resources, TripWorks builds availability from the resources each booking uses, but only if you've told it how many resources each ticket type reserves. Without those requirements, a booking can be taken without a resource attached, which is what leaves a guest unmatched to a boat or seat. Confirm each ticket type has a resource requirement, and that the sharing setting matches how groups fill, so everyone on a shared departure fills the same boat before a second one opens. See Capacity by resources.

Map ticket types to what really exists

Every ticket type you map to GetYourGuide should match a real ticket type on the TripWorks activity, and the set you expose should reflect your true seat mix. Extra or duplicated ticket types on the GetYourGuide side widen how much the channel believes it can sell.

Before you go live: a quick capacity check

Run this on each activity right before turning its sync on:

• Capacity model is not Unlimited, unless the activity truly has no limit.
• Availability is set to the shared pool when options or ticket types share the same seats, and to Sum all only when they are separate inventory.
• For By resources activities, each ticket type has a resource requirement and the sharing settings match how groups fill.
• The ticket types mapped to GetYourGuide match the activity's real ticket types.
• Open a live timeslot and confirm the Available number equals the seats you can deliver. That same number is what GetYourGuide sells against.

If a slot's Available count reads higher than your real capacity after these checks, revisit the capacity model and availability settings above before turning on the sync. To change capacity for specific dates, see Edit capacity for a single date or multiple dates.

Fix "insufficient availability" when connecting

When GetYourGuide checks a new connection, it may show: "While validating the connection, your reservation system rejected a reservation request stating insufficient availability for this product." This means TripWorks answered GetYourGuide's test reservation with "no availability." The activity can still look bookable on your own website, because GetYourGuide's request has to pass reseller-specific checks too. Work through these in order:

1. Check the ticket type mapping. Every GetYourGuide ticket type on the product needs a mapped TripWorks ticket type, all under the same External ID you pasted into GetYourGuide. A missing or split mapping is the most common reason.
2. Make sure there are upcoming timeslots. GetYourGuide needs a timeslot at the exact start time it asks for. Add timeslots for the coming weeks if the activity has none, and check that the activity's location is set to the right time zone.
3. Open the timeslots to resellers. A timeslot must be Open or Open Without Restrict. Closed and Private timeslots aren't offered to GetYourGuide. In the timeslot's visibility settings, Resellers must be turned on.
4. Check the booking cutoff. A timeslot past the activity's advance-booking cutoff isn't available to GetYourGuide. Use a timeslot further out, or shorten the cutoff.
5. Check capacity for each ticket type. There must be room for the full party in each requested ticket type. If the activity uses Channel limits, the Reseller cap applies too, so raise it if fewer spots remain under it than the party size.
6. Make sure the activity isn't archived and has an active rate. A warning icon next to the activity in the Activity Mapping table means no live rate is chosen for it on the reseller's Rates tab.
7. Retry the connection in GetYourGuide. If it still fails, contact TripWorks support with the activity name and the External ID.

Other GetYourGuide errors

• "The ticket category is not sellable." A GetYourGuide ticket type on the booking has no mapped TripWorks ticket type. Map it in Step 1. EU citizen ticket types can't be sold through TripWorks.
• "Cannot mix GROUP tickets with other ticket types in the same booking." A product sold as a group price can't also include per-person ticket types in one booking.
• "This activity is not available for the selected date and time." The timeslot filled up between GetYourGuide's availability check and the booking.

Frequently asked questions

Related

• How OTA and reseller bookings connect
• Set activity capacity limits
• Capacity by resources
• Edit capacity for a single date or multiple dates