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Manage your OTAs, resellers, and private partners: set them up, bring their bookings into one calendar, handle refunds and invoices, and report on commission.

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How OTA & reseller bookings connect to TripWorks

How TripWorks, working as your channel manager, connects OTAs and resellers and brings their bookings into one calendar.

Updated November 5th, 2026
Control automated emails for OTA & reseller bookings

OTAs like Viator and GetYourGuide forbid contacting their customers for reviews or marketing. TripWorks suppresses those emails on reseller bookings — here's the control.

Updated September 1st, 2026
Invoice a reseller for their bookings

Bill a reseller later instead of charging the guest at booking. Set the reseller's payment method to Invoice, then invoice their bookings for a period.

Updated November 5th, 2026
Where do I find my Viator Supplier ID?

Find your Viator Supplier ID in the Viator supplier portal under Account, Connectivity, once TripWorks is selected. Then connect Viator to your calendar.

Updated November 6th, 2026
Convert a reseller booking to direct pay

Move a booking off a reseller so the guest pays you directly — it drops off the reseller's invoice and lets you take a payment. Use Convert to Direct Pay.

Updated September 1st, 2026
Book a trip on behalf of a reseller

Attribute a booking to a reseller so commissions and reporting track right — from the reseller's record, or by choosing Reseller as the method while booking.

Updated September 1st, 2026
Why isn't my OTA booking data filling my custom fields?

OTA details like passenger weights only fill a TripWorks custom field when the field's name matches the question the OTA asks. Here's how to set that up.

Updated September 1st, 2026
Connecting GetYourGuide to TripWorks

Connect GetYourGuide to TripWorks to sync availability and ticket types, and set capacity so the channel never sells more seats than you can deliver, and fix connection errors.

Updated November 5th, 2026
Saving and processing a reseller's credit card

Save a reseller's credit card on file so you can charge it for each booking instead of asking for card details every time.

Updated October 24th, 2026
Add a reseller agent

Invite an individual agent to book under a reseller. Covers prerequisites, the First/Last/Email invitation, what existing vs. new users experience, and how to verify the agent can log in.

Updated October 24th, 2026
Viator API integration: connect Viator to TripWorks

The Viator API integration lets Viator check your live availability and send bookings into TripWorks. Set it up with your Supplier ID and API Key.

Updated November 6th, 2026
Set up a reseller (OTA or private partner)

Create a reseller profile for an OTA or a private partner, then set its payment method, commission, activities, and emails. Every setting explained.

Updated October 24th, 2026
Supported OTAs

The online travel agencies you can add as a reseller in TripWorks, and where to find out how each one's bookings reach your calendar.

Updated November 5th, 2026
Change the reseller or agent on a booked trip

Fix a booking made under the wrong reseller or agent from the trip. What recalculates, and why the reseller locks once a payment is applied.

Updated October 24th, 2026
How to navigate TripWorks as a reseller agent

For reseller agents. Sign in, book trips for your customers, manage your reseller's reservations, and check your commissions in TripWorks.

Updated October 24th, 2026
Refunds on OTA and reseller bookings

Where to refund a guest who booked through an OTA or reseller, what reaches TripWorks when you cancel, and how invoices behave when a trip is cancelled.

Updated October 17th, 2026
How to become a Viator supplier

Sign up at the Viator supplier site, get verified, list your experiences, then connect TripWorks to manage Viator bookings in your own calendar.

Updated November 6th, 2026

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17 articles

How OTA & reseller bookings connect to TripWorks

Control automated emails for OTA & reseller bookings

Invoice a reseller for their bookings

Where do I find my Viator Supplier ID?

Convert a reseller booking to direct pay

Book a trip on behalf of a reseller

Why isn't my OTA booking data filling my custom fields?

Connecting GetYourGuide to TripWorks

Saving and processing a reseller's credit card

Add a reseller agent

Viator API integration: connect Viator to TripWorks

Set up a reseller (OTA or private partner)

Supported OTAs

Change the reseller or agent on a booked trip

How to navigate TripWorks as a reseller agent

Refunds on OTA and reseller bookings

How to become a Viator supplier

Still stuck?