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Reschedule, unschedule, or cancel a booking

Reschedule, change activity, unschedule, or cancel a booking — what carries over, who's allowed, and why cancelling never refunds on its own.

Updated November 6th, 2026
Why can't I edit a trip?

A trip you can't edit is almost always locked — TripWorks locks trips about two weeks after they're created to protect past reports. Here's how to unlock one.

Updated November 6th, 2026
Why can't I clone a booking?

The Clone Booking option is hidden or blocked when the trip is locked, you lack permission, the trip is deleted, or there's no availability for that ticket type.

Updated November 6th, 2026
Can I change the lead traveler or point of contact after booking?

Yes — you can change a trip's lead traveler (first guest on the trip) and its point of contact (who booked and gets the emails) any time from the Trip View.

Updated September 1st, 2026
Why does the customer name change after booking a trip?

TripWorks links a booking to an existing customer when the email matches one already on file — so the name switches to that saved profile. Usually it's a reused email.

Updated September 1st, 2026
What does "Unlink customer" mean?

When you edit a trip's lead traveler into a clearly different person, TripWorks asks whether to Update the existing customer or Split off a new one. Here's which to pick.

Updated September 1st, 2026
Can I book a trip for a past date?

You can't book a prior calendar day in TripWorks — it's blocked by design. You can book a slot earlier today with a permission; here's how, plus the workaround.

Updated October 24th, 2026
Delete a booking

Delete a single unpaid booking from the trip screen, or bulk-remove imported duplicates and test data by rolling back the import within 24 hours.

Updated November 5th, 2026
Book multiple activities in one reservation

Put multiple activities on one booking — one confirmation code, one payment. Build the first, then use "Add activity" on the trip to add the rest.

Updated October 17th, 2026
Flag a trip for a team member

Flagging assigns a teammate to a booking that needs attention. How to flag and unflag, and the three places the assignee sees their flagged trips.

Updated November 4th, 2026
Apply a manual discount to a booking

Give one guest a one-off discount by changing the ticket price from the guest's Actions menu, or use a promo code for a repeatable offer.

Updated November 6th, 2026
Sell a product (point of sale)

Sell a product to a walk-up or call-in customer without a booking. Open Point of Sale, pick products, take payment. Skip payment to hold it as a Draft.

Updated November 5th, 2026
What TripWorks Point of Sale can and can't do

TripWorks Point of Sale is a front-counter register for tours, activities, and attractions — walk-up sales, tips, cash drawer, and receipts. It is not a full retail POS, so it doesn't track product inventory, sizes, or barcodes. Here's exactly what it does and doesn't do.

Updated November 5th, 2026
Trip statuses

The four trip statuses (Draft, Reserved, Under Review, Deleted), what each one does to your calendar, capacity and reports, and how a trip moves between them.

Updated October 24th, 2026
Hold new bookings Under Review until you confirm them

Make an activity's paid bookings wait in Under Review until your team confirms them, for when you must check with a third party first. Setup and what to know.

Updated October 24th, 2026
Book a trip for a customer

Book a trip for a guest from the dashboard, Sales, Calendar, Manifest, or a profile, record how it came in, and move it from Draft to Reserved.

Updated November 5th, 2026
Add notes to a trip

Leave internal notes on a trip, on a manifest timeslot, or on a single order, and learn who can edit or delete them.

Updated November 10th, 2026
Use the Register for walk-up bookings

Use the Register's quick checkout to sell tickets to guests who arrive in person, take payment, and check them in from one screen.

Updated November 10th, 2026

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18 articles

Reschedule, unschedule, or cancel a booking

Why can't I edit a trip?

Why can't I clone a booking?

Can I change the lead traveler or point of contact after booking?

Why does the customer name change after booking a trip?

What does "Unlink customer" mean?

Can I book a trip for a past date?

Delete a booking

Book multiple activities in one reservation

Flag a trip for a team member

Apply a manual discount to a booking

Sell a product (point of sale)

What TripWorks Point of Sale can and can't do

Trip statuses

Hold new bookings Under Review until you confirm them

Book a trip for a customer

Add notes to a trip

Use the Register for walk-up bookings

Still stuck?