Customize Rebooked Trip Message Settings

Edit, update, or enable auto-send for the message template sent to customers when a trip is rescheduled.

Written By Michelle

Updated on October 7th, 2024

By default, one Rebooked Trip Message template is included in your Message Template Library, and it does not automatically send to customers when you Reschedule a Trip‍.

This article outlines your options for updating these settings, including enabling auto-send for rebooked trip messages.

 

Customize Rebooked Trip Message Settings

Expand the items below for details on each rebooked trip message setting:

Enable auto-send for rebooked trip messages

  • Go to More > Discover More

 

  • Choose Automations under the Email & SMS section

 

  • Select the Auto Confirmation on Rebooking checkbox

 

  • Choose the desired rebooked message template from the drop-down menu. If the message template you want to select does not yet exist, you will need to Create a New Message Template‍, then return to this screen and select your new template from the drop-down
  • Save your changes
 
 

Edit or rewrite the rebooked message template

If you want to edit or rewrite the rebooked message template that comes standard in your Message Template Library, visit Edit an Existing Message Template‍.

 
 

Select a message template that's missing from the drop-down menu

If there is a specific message template you want to select but do not see in the drop-down menu, you will need to assign the message template to the Rebooked template category. For details on assigning your message template to a different category, visit Edit an Existing Message Template.‍