Yes. After a trip is booked you can change either one from the Trip View. They're two different roles:
- Lead traveler — the first guest listed on the trip.
- Point of contact — the person who booked and receives the automated messages about the trip.
They're often the same person, but not always (a reseller or a parent booking for others is the point of contact without being on the trip).
Change the lead traveler
Edit the first traveler's booking details on the trip and enter the new person's information. Because you're changing who the lead traveler is, TripWorks shows the Unlink Customer? prompt so you can say whether this is a brand-new person or a correction — see What does "Unlink customer" mean? for what Update and Split do.
Change the point of contact
Edit the trip's contact details from the Guest Info on the Trip View. You can correct the current contact's information, or set a different person as the point of contact so booking confirmations and other messages go to the right inbox.
If you only need to fix a typo in the contact's email or phone, edit the contact details directly — no need to change who the lead traveler is.
Frequently asked questions
What's the difference between the lead traveler and the point of contact?
The lead traveler is the first guest on the trip. The point of contact is whoever booked it and receives the emails about it. They can be the same person or two different people.
Will changing the point of contact resend the confirmation?
Changing the contact updates who future messages go to. To send the confirmation to the new contact, send it manually — see Send a manual message.
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