A voucher lets a guest buy an activity now and choose the date and time later. They pay the activity's normal price, get a confirmation with a QR code that opens their customer portal, and schedule from there. It's a good fit for gifts and for guests who don't know their dates yet.

Vouchers are not the same as two other features that sound similar: - Gift cards hold a money balance a guest can spend on anything. See Set up gift cards. - Voucher codes are discount campaigns, for example for a partner. See Voucher codes.

A voucher is for the activity it was bought for. It can't be switched to a different one by the guest.

Step 1: Turn on the voucher program

1. Go to Setup → Settings → Vouchers.
2. Select Settings in the toolbar.
3. Turn on Enable Voucher Program and save.

Turning the program off hides the voucher option on every activity.

Step 2: Add a voucher style

A voucher style is the background image of the confirmation guests receive. You need at least one before you can turn vouchers on for an activity.

1. On the Voucher Styles screen, select Add Style.
2. Enter a Name. Only your team sees it.
3. Add your design as a PNG or JPG, 2400 by 1600 pixels. You crop it to a 3:2 shape in the window.
4. Leave the style Active and save.

If you delete a style that activities use, you're asked to pick another style for them first.

Step 3: Turn vouchers on for each activity

1. Go to Setup → Activity Catalog and open the activity.
2. Open the Vouchers tab.
3. Turn on Enable voucher program and choose a Voucher style.
4. Select Save at the top of the editor.

If you haven't added a style yet, the tab asks you to add one first.

How a guest buys and redeems

• Buying online. On an activity with vouchers on, the booking widget shows a Calendar | Choose Date Later toggle. The guest picks Choose Date Later and checks out at the normal price. A This is a gift checkbox hides the guest details section at checkout.
• Buying at the counter. Staff can sell the same way in point of sale using the same Choose Date Later toggle.
• The confirmation. The booking confirmation can be attached as a PDF to the confirmation email. It uses your voucher style and has a QR code labelled "Scan to book a date!". The attachment is sent when the message template's Attach booking confirmation PDFs option is on, the booking has 5 or fewer guests, and the order is booked.
• Scheduling. The guest opens their customer portal from the QR code or link and selects Schedule. Staff can schedule it too, by opening the trip and choosing Rebook → Schedule.
• Capacity. No spot is held until a date is chosen.

A voucher doesn't expire on its own, and there's no separate refund process. It's an ordinary booking, so cancelling and refunding work as usual. See Reschedule, unschedule, or cancel a booking.

Find vouchers that haven't been scheduled

Run the Not Scheduled report to see open-dated bookings with no date yet, and the Vouchers Sold report to see what you've sold. Both are under Reports. See Reports overview.

Examples

• Sell a gift ticket. Guest picks Choose Date Later, ticks This is a gift, and pays. The recipient scans the QR code to pick a date.
• Sell a voucher at the front desk. In point of sale, choose Choose Date Later and take payment.
• Chase unscheduled vouchers. Run the Not Scheduled report and email those guests.
• Change the design for one activity. Add a new style, then choose it on that activity's Vouchers tab.

Frequently asked questions

Related

• Voucher codes
• Set up gift cards
• Using the customer portal
• Reports overview