The Star TSP654II is an AirPrint receipt printer that prints paper receipts from TripWorks over your Wi-Fi. You connect the Star TSP654II to your router once with an Ethernet cable, move it onto your Wi-Fi, add it to your iPad or iPhone, and then pick it from the print options on any reserved trip.
In this article
What you need
From the box:
- The TSP654II AirPrint receipt printer.
- The Star AirPrint guide sheet. It has the login for the printer's setup page.
From you:
- An Ethernet cable, for the first setup only.
- A router with internet access, and your Wi-Fi network name and password.
- The iPad, iPhone, or Mac you want to print from, on the same Wi-Fi network.
Set up the printer
- Plug in the printer. While holding the Feed button, switch the printer on. Let go of Feed once it starts printing.
- Connect the printer to your router with the Ethernet cable.
- The printer prints two sheets. The second shows your printer's IP address under Ethernet Network. Write it down.
- On any device on the same network, open a browser and enter that IP address. The Star AirPrint login screen opens.
- Log in with the username and password from your Star AirPrint guide sheet.
- Select Wireless Connection, then sign in to your Wi-Fi network.
- Select Save, then Execute.
- On your device, open the network settings and check that the printer shows Connected.
- Unplug the Ethernet cable.
- Add the printer to your device through its printer settings.
If the screens on your printer differ from these steps, follow the Star guide sheet that came with it. It covers the printer's own setup pages.
Print a receipt from TripWorks
- Open a reserved trip and select Print. Its tooltip reads Print receipt.
- In the print dialog on your device, choose the Star TSP654II.
The Print button appears only once the trip is reserved. A draft trip does not show it, so reserve the trip first.
TripWorks sizes the receipt page to 72 mm wide with no margins, which suits a roll-paper receipt printer. If an activity has its own receipt footer text, that text prints at the bottom of the receipt. The Star TSP654II shows up on any Apple device on the same Wi-Fi network. If you've connected a cash drawer to the Star TSP654II, printing a receipt can open the drawer.
To print on a single page from a desktop Mac, see Send or print a receipt for a booking.
Examples
- Print a receipt after a walk-up sale. Reserve the trip at the ticket desk, select Print, and choose the Star TSP654II. The paper receipt comes out at the counter.
- Set up a new counter iPad. Add the Star TSP654II to the iPad's printer settings on the same Wi-Fi network, then print a test receipt from any reserved trip.
- Reprint a receipt for a guest at a museum or zoo entrance. Open the guest's reserved trip and select Print again.
- Find the printer's address after you've lost the guide sheet. Hold Feed while switching the printer on again and read the address from the second sheet.
- Move the printer to a new router. Repeat the setup steps with the Ethernet cable so the Star TSP654II joins the new Wi-Fi network.
- Print a receipt after taking a payment. Take the payment first (see Take payments and refunds in the TripWorks app), then select Print on the reserved trip.
Frequently asked questions
Which receipt printer works with TripWorks on an iPad or iPhone?
The Star TSP654II AirPrint printer is the model TripWorks supports from an iPad or iPhone. From a desktop browser, any printer your computer can reach works. See What printing options does TripWorks support?
Can I print a TripWorks receipt from my phone or tablet?
Yes, from an iPad or iPhone. Open a reserved trip, select Print, and choose the Star TSP654II in the print dialog. The device must be on the same Wi-Fi network as the printer.
Does the Star TSP654II need the internet?
The Star TSP654II needs your local Wi-Fi network, and your router needs internet access during setup. TripWorks builds the receipt on its own servers when you select Print, so your iPad or iPhone also needs a connection to TripWorks.
Why is nothing printing from TripWorks?
First check that the trip is reserved, because the Print button does not appear on a draft trip. Then check that the Star TSP654II shows Connected in your network settings and that your device is on the same Wi-Fi network. If the printer still doesn't appear, add it again in your device's printer settings.
How do I find the printer's IP address?
Switch the Star TSP654II off, hold the Feed button, switch it on, and let go when it starts printing. The second sheet lists the address under Ethernet Network.
The Star TSP654II setup login screen won't open. What should I check?
Make sure the address in your browser matches the one on the sheet, and that your device is on the same network as the printer. During first setup the printer must be connected to the router with the Ethernet cable.
Can I print a receipt to a different printer?
Yes. Select Print and choose another printer in the print dialog. TripWorks opens your device's normal print dialog, so any printer your device can reach is a choice. TripWorks lays the receipt out for a 72 mm wide page.
Is receipt printing the same as printing tickets?
No. Receipts print through your browser or AirPrint and need no extra software. Physical tickets use QZ Tray. See Set up ticket printing with QZ Tray.
Related
- What printing options does TripWorks support?
- Send or print a receipt for a booking
- Set up ticket printing with QZ Tray
- Set up and use cash drawers
- Take payments and refunds in the TripWorks app
- Card reader troubleshooting
Built for attractions, tours & activities
Print receipts at the counter
See how attractions, tours, and activities take payment and hand guests a receipt on TripWorks. Book a demo and make the switch.