Topics in Reports & Insights

• Reports overview

  A guide to every report family in TripWorks — Sales, Finance, Tax & Surcharge, Activity, and Payouts — and which one to use for which question.

  Updated November 5th, 2026

• Why don't my report totals match?

  Sales, Finance, and Payout reports measure different things over different timeframes, so their totals are supposed to differ. Here's exactly why.

  Updated July 8th, 2026

• Using the payout report

  The payout report summarizes recent and upcoming deposits to your bank account — totals, the charges and fees behind them, transactions, and arrival dates.

  Updated November 4th, 2026

• The Daily Executive Summary report

  A daily snapshot of your business emailed to you — sales by source, daily/weekly/monthly trends, and a payment-type breakdown, with up and down indicators.

  Updated October 24th, 2026

• Understanding your Business Analysis dashboard

  The AI-powered Business Analysis dashboard turns your booking, revenue, and call data into plain-English insights, benchmarks, and recommended ways to grow.

  Updated November 5th, 2026

• The Cancellations & Rebookings report

  See just your cancellations — how many, what they cost in revenue, and whether those guests came back and rebooked — so you know what's truly lost business.

  Updated October 24th, 2026

• Marketing sources (how customers heard about you)

  Marketing sources track how guests heard about you — separate from the booking channel. Configure them, prompt "How did you hear about us?", and auto-detect online.

  Updated November 5th, 2026

• Report on reseller revenue & commission

  Reseller reports show what you keep after commission — Net Sale is already net of the reseller's cut. Read that column, not Subtotal.

  Updated October 17th, 2026

• Can I remove or respond to a review?

  Reviews in TripWorks are view-only — you can read, filter, and export them, but not hide, delete, or reply. Low ratings are routed to you privately.

  Updated October 24th, 2026

• Bookings from AI assistants (ChatGPT, Gemini, Perplexity & Copilot)

  TripWorks tags bookings from guests sent by ChatGPT, Gemini, Perplexity, or Copilot as their own marketing sources, past bookings included.

  Updated November 5th, 2026